This is the continuation to my first assessment i sent it to you in the other assessmentBALANCE SCORE CARD EXAMPLE
Balanced Scorecard Example
Applied to a Billing Process Improvement Project
Business
Operations
Finance
Customer Service
Organizational
Learning and Growth
Diminish critical path
variance by x%
during Q3 of FY 15.
Current baseline is
14% variance.
Increase revenue by
x% over baseline
during Q3.
Improve customer
satisfaction scores by
x% during Q3 of FY 15.
Improve billing process
and develop critical path.
Evidence: Critical path
document constructed
and variance points
identified for further
quantification.
Establish a new critical
path and measure
variance from baseline
for billing process Y.
Goal is variance < .03.
Diminish denials by
x%.
Decrease non-revenue
producing staff
communication time by
x minutes/day.
Decrease coding errors
by x%.
The purpose of this example is to demonstrate the impact of your proposed project to a senior
executive. You are quantifying what they can expect if they implement this project. What are the
goals or benchmarks? What will indicate if they are making progress (performance indicators)?
How will they measure their progress (units of measure: variance rate, minutes-per-day,
percentage of denied claims, and percentage of reduced coding errors; resultant savings: staff
time, aging accounts, delayed revenue inflow)? Essentially, you are citing the time frame in
which results might be obtained and providing targets for those results.
Tips
Please keep this simple. It is not a complex exercise. You will simply make a balanced
scorecard table similar to the one above for your project and add it to your existing proposal.
Feel free to customize the table for your project.
Remember to review the faculty feedback from the Data Review Project Proposal assignment.
Ensure that you have included any suggested revisions in your new and improved project
design. Also, include any suggestions from the client, when applicable.
Tip: Transfer the introductory information (problem statement, key factors, value propositions,
and literature review) from your completed and graded Assessment 1 submission. You can make
changes to improve the information in this section, but faculty will not re-grade this section.
INTRODUCTION
Statement of the Problem
Required format: [Condition X leads to adverse consequence(s) a, b and c. Source, year).]
Key Factors that Directly Influence the Problem
Required format: A one-sentence statement indicating what factors directly relate to the
problem, and from what source(s) this information was obtained. Include a citation.
Required format: Use a table format to clearly identify factors and their associated units of
measurement.
Factor that Directly Relates
to the Problem
Precise Unit of
Measurement
Authoritative Source(s) for
Factor and Unit of
Measurement
(Days, Dollars, %, etc.)
1.
2.
3.
Value Proposition to the Organization
Required format: One sentence that explains the value or benefit of the project to the
organization.
Value Proposition/Contribution to My Professional Interests/Goals
Required format: One sentence that explains the value or benefit of the project to your
professional interests/career goals.
Background: Review of the Literature
Required Format: Complete the table with a minimum of six current authoritative sources. A
minimum of one source needs to substantiate the presence of the problem, one source needs to
contain factors and units of measurement (e.g. data sets) which directly relate to the problem,
and one source needs to address regulatory/legal/ethical or other industry professional
relevance.
Authoritative Source
(APA Format)
How the Source Directly Relates to the Problem
(One Sentence Summary)
DATA ANALYSIS FRAMEWORK
Required Format: Choose a framework appropriate for examining the type of data under
investigation, and explain the basis for your choice. Cite the authoritative source(s) that
supports the selected data analysis framework or method.
Presentation of the Graphics
Overview
Required Format: Three to five sentences (maximum) that explain how/why the data illustrate
the problem.
[Graphic #1]
Graphic Title= Factor Examined, Organization Name or Region, Year
[Graphic #2]
Graphic Title= Factor Examined, Organization Name or Region, Year
[Optional Graphic #3]
Graphic Title= Factor Examined, Organization Name or Region, Year
Balanced Scorecard
Required Format: Include performance indicators and numeric measures of the potential impact
of the data review project.
Organization’s Directional Strategy: (Growth, Reduction, Quality Leader, et cetera)
Business
Key Performance
Indicator and Metric
Increase patient
satisfaction rating
from 6 to 8 within six
months.
Finance
Customer
Organizational
Learning/Growth
ASSESSMENT INSTRUCTIONS
Note: This assessment incorporates and builds on the work you completed in Assessment
1.
Preparation
To prepare for this assessment, complete the following:
•
Expand on your list of peer-reviewed or authoritative sources from Assessment 1
that substantiate your approach and method for the data review, such as
accrediting body standards, accounting principles, federal laws, or Medicare
conditions of participation.
• Add a minimum of five relevant, authoritative sources.
• Limit commercial website references to no more than two entries.
• Format your citations and references using APA style.
• Note: While an annotated bibliography is not a part of the graded
assessment, you will need to integrate your sources into the proposal.
• Review the Balanced Scorecard Example [DOCX]. You will construct a balanced
scorecard table in this assessment to convey the value of your project to the
organization.
• Review this resource, which provides information on the steps to creating a
balanced scorecard:
• Balanced Scorecard Institute. (n.d.). Building and implementing a balanced
scorecard: Nine steps to success. Retrieved from
http://balancedscorecard.org/Resources/The-Nine-Steps-to-Success
• Download and review the Assessment 2 Proposal Template [DOCX], which you
will use to complete this assessment.
Requirements
Using the Assessment 2 Proposal Template [DOCX], draft a proposal for your data
review project. After your proposal has been graded, integrate faculty feedback prior to
sharing your proposal with the prospective client.
Supporting Evidence
Add a minimum of five relevant, authoritative sources, cited within the outline, in
addition to the original citations from Assessment 1. Limit commercial website
references to no more than two entries. Format your citations and references using APA
style.
Proposal
Note: The requirements outlined below correspond to the grading criteria in the scoring
guide. Be sure that your proposal addresses each point, at a minimum. You may also
want to read the assessment scoring guide to better understand how each criterion will be
assessed.
•
Choose a framework appropriate for examining the type of data under
investigation. Look at the following for examples, and explain the basis for your
choice.
• For a compliance project, use the regulations.
• For an accrediting assessment, use the standards and site survey criteria.
• For the implementation of a new service line, consider using the balanced
scorecard framework.
• Develop proposed structures (for example, pie chart, graph, spreadsheet, process
map) for the visual display of summarized raw data.
• Reflect on what type of visual display structure will best fit your selected
topic. Although you are just beginning to collect data, you will want to
consider how to display it.
• Ensure that your data displays are clear and easily interpreted.
• Ensure that the proposed title includes the focus of the data, units of
measurement, the organization's name, and time frame.
• Explain how a project addresses and adds value in each of the four areas of an
organizational balanced scorecard. (The four areas are business operations,
finance, customer service, and organizational learning and growth.)
• Create a balanced scorecard table similar to the one presented in
the Balanced Scorecard Example [DOCX].
• Consider a strategic systems perspective as you contemplate value to the
organization and how the project aligns with the organizational mission,
vision, and strategy.
• Find evidence to support your assertions and conclusions.
• Determine what additional information would strengthen your value
proposition.
• Combine clear, coherent, and original writing, in APA style, with relevant and
credible evidence from the scholarly and professional literature.
• Apply correct APA formatting to your source citations.
• Consider how or why a particular piece of evidence supports your main
points, claims, or conclusions.
• Make sure your supporting evidence is clear and explicit.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the
following course competencies and assessment criteria:
•
Competency 1: Transformation: Facilitate a change process that effectively
involves patients, communities, and professionals in the improvement and delivery
of health care and wellness.
• Choose a framework appropriate for examining the type of data under
investigation.
• Develop proposed structures for the visual display of summarized raw data.
•
Competency 2: Execution: Translate strategy to develop and maintain optimal
organizational performance in health care settings.
• Explain how a project addresses and adds value to each of the four areas of
an organizational balanced scorecard.
• Combine clear, coherent, and original writing, in APA style, with relevant
and credible evidence from the scholarly and professional literature.
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