hey there this is my communications assignment. Put the points below in logical report order by assigning each a number from 1-15. I have attached the refence images with this question. It is worth 2 marks only.,404
Communicating for Results
When his head struck the gravel pathway, Mr. D’Alessandro suffered facial lacerations,
later requiring 20 stitches, and lost consciousness for several minutes. The skid-steer
operator, Mr. Adams, immediately dialed 911 and Pete Wurlitzer, a foreman equipped
with a first-aid kit and defibrillator, checked Mr. D’Alessandro’s pulse and respiration.
Emergency medical services arrived at 9:20 a.m., within minutes of the phone call,
and Mr. D’Alessandro was taken to the hospital where he was kept for observation
overnight after complaining of headache and dizziness. He was diagnosed by
consulting physician Dr. Alexandra Cho at Oshawa General Hospital as having
suffered a mild concussion; he was advised not to return to work for three days.
Of the 10 employees and contract workers on site at the time of the accident, Mr. Grant,
Mr. Yip, and Mr. Plavzik, whose contact information can be found in the company
registry, were standing on the gravel pathway within 10 metres of the accident when it
occurred and had unobstructed views of the collision. The information contained in this
report is based on on-site interviews conducted with the three witnesses in the hours
following the accident.
As there was property
damage, the report details the
approximate value of material
The worksite trailer sustained minor damage to its aluminum siding when the skid-
steer loader went out of control after hitting Mr. D’Alessandro. Damage is estimated at
under $100. On brief inspection, the skid-steer loader did not appear to be damaged,
but it will be taken out of service until a full mechanical evaluation can be conducted.
The initial inspection of the vehicle revealed that its backup alarm and electronic
sensor were not functioning.
Records contributing factors
and probably root cause of
the event, while making it clear
that writer is only speculating
at this point
The accident and its aftermath, during which time photographs were taken of the
accident site, accounted for a work stoppage of one hour and ten minutes. During that
time, all work at the site ceased and did not resume until 10:20 a.m., after police who
were called to the scene and EMS personnel had left.
Records work stoppage and
notes how much time was lost
To prevent similar occurrences, our company should consider the following actions in
the future:
Conclusion follows through
on the assessment by
describing if the accident
or incident was preventable
and what has been, can be,
or will be done to correct the
problem and alter conditions
that led to its occurrence
Conduct weekly inspections to ensure backup alarms and electronic sensors
on all skid-steer loaders are functioning.
Conduct monthly face-to-face reviews of reversing procedures with all drivers
of skid-steer loaders rather than relying on a one-time viewing of a one-hour
PowerPoint presentation.
Erect barriers separating areas where heavy equipment, such as the skid-
steer loader, is used from commonly used pathways.
Institute a policy requiring workers-on-foot to maintain minimum
clearance from skid-steer loaders.
Skid-Steer Loader Accident Report, February 7, 2020
FIGURE 11.28 (continued)
11 Informal Reports
National Precast Concrete
Inter-office Memo
Lucinda Harvey, Chief Officer
Environmental Health & Safety
Scott Lisgar, Site Supervisor
February 7, 2020
Subject: Skid-Steer Loader Accident on February 6, 2020
Subject line identifies the event
and the date it occurred
The following report summarizes an accident that occurred on February 6,
2020, involving Joseph D’Alessandro (Employee #62651). The injuries he sustained
resulted in three days of lost time and a one-hour work stoppage at a commercial
construction site at 1119 Avery Boulevard, Oshawa.
en was test
Opening provides a brief
summary statement noting
the incident/accident, the date
it took place, who it primarily
affected, and what the
result was
Accident Summary
On February 6, 2020, Joseph D’Alessandro, a concrete truck driver employed for
12 years at National Precast Concrete’s Oshawa facility, sustained injuries when he
was struck and knocked down by a skid-steer loader. The accident occurred at 9:10
a.m. on a gravel section just outside the worksite trailer at the Maple Grove property
development site.
Body of the report gives a
precise description of the
Accident Details
me to connect
On the day of the incident, it was windy, with intermittent freezing rain.
Mr. D’Alessandro had taken shelter inside the trailer as he waited for the arrival of a
contract worker he was assigned to train that day. Mr. D’Alessandro, who suffers from
a disability on the left side of his body, had just descended a set of wooden stairs
leading out of the trailer when he stepped into the path of the skid-steer loader as it
was backing up at a speed of approximately 15 km/hr.
Describes precisely what
happened, where and when
it happened, the exact
sequence of events leading
up to the incident, and what
type of equipment was being
used and what materials were
File informe
The contract worker, Jeremy Grant, who was just arriving at the site, shouted at
Mr. D’Alessandro and waved his arms to warn him that the skid-steer loader was
backing up. Mr. D’Alessandro, who was wearing a hood and a heavy woolen hat and
who had turned his head back toward the trailer to avoid a heavy gust of wind, later
told co-workers Jack Yip and Victor Plavzik that he thought Mr. Grant was greeting
him. A few seconds before impact, the sound of the skid-steer loader’s motor alerted
Mr. D’Alessandro to the approaching danger, but his limited mobility prevented him
from moving out of the way completely. He was struck on the left side and knocked to
the ground.
Skid-Steer Loader Accident Report, February 7, 2020
FIGURE 11.28 Sample Incident/Accident Report
11 | Informal Reports
the work and any actions that are required. While typically not more than three pages long,
a project completion report can be longer if the scope and magnitude of the project require
will be. This short, informational report uses the direct approach:
lengthy analysis. The bigger the budget, usually the more substantial and detailed the report
Sant tolerant
ad budget
Opening-provides a concise overview, naming the project and its client, con-
firming the completion of the project, briefly identifying major tasks or activities,
and noting outcomes, successes, next steps, or special circumstances.
Background-describes the job’s purpose, what necessitated the project, who
authorized or supervised it, what the original contract called for, who was in-
volved, how much the project was budgeted at (optional), and who carried out
the work. This section also identifies the start and completion dates (or schedule)
outlined in the contract or original work plan.
Project milestones-identifies all major accomplishments (work done, targets
reached, and results achieved).
Variances-notes deviations from the original plan, including problems encoun-
tered along the way that necessitated additional work outside the original scope
of the project or work that had to be done differently in order for those prob-
lems to be solved. For each exception or revision to the original work plan, there
should be an explanation of why it was necessary, how it addressed the problem,
and how it affected the project overall.
Action-restates the outcome and asks the reader to review the project, respond,
sign-off, or follow-up.
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Incident Reports
An incident or accident report helps an organization assess the problem, correct it, and
make the changes necessary to prevent the problem from happening again. Fair and ac-
countable business practices, not to mention occupational health and safety standards,
demand that when trouble occurs in a workplace, the event be clearly and thoroughly
documented. According to the Insurance Bureau of Canada, incident reports “serve as
the basis for analyzing the causes of incidents and accidents and for recommending risk
improvements to help prevent similar events in the future.”?3 Workers’ compensation
claims, insurance claims, and lawsuits may hang in the balance, so it is important that
reports of this kind be filed promptly, accurately, and with due diligence.
Incident reports are narratives, much like news stories, that present facts objectively
and, at the same time, avoid assigning blame. Incident reports are usually submitted
between 24 and 72 hours after the incident, and any delay in reporting must be disclosed
and explained. Most incident and accident reports document internal matters, so they
usually follow a simple memo format. Incident reports typically use forms or templates
so they can be filed quickly. At minimum, they should contain the following information:
a budget for the
nts en fiste
names and contact information of the supervisor/reporter and any witnesses
a detailed description of the event, including time, place, and names of individ-
uals involved
an objective assessment of the root cause of the event and recommendations to
prevent a recurrence
Communicating for Results
Answering all applicable questions and using a direct writing plan, careful language
, and
factual details will result in a complete and thorough report (see figure 11.28).
When preparing an incident report, include the following sections:
The fo
Subject line-identifies the precise or event and the date it occurred.
Opening-provides a brief summary statement noting the incident/accident
the date it took place, who it primarily affected, and what the result was.
Body-gives a precise description of the problem:
» What happened?
» Where and when did it happen?
» What was the exact sequence of events leading up to the incident?
» What type of equipment, if any, was being used? What materials, if any, were
» Was anybody hurt?
» What type of injury occurred?
» What body part and which side of the body were affected?
» How severe was the injury? If known, what type of treatment was required?
» Was first-aid administered? Was a physician required?
» Did the injury result in lost time or a change/reduction in duties?
» Was there any property damage? What was the approximate value of mate-
rial damage?
» Was there a work stoppage? How much time was lost?
» What were the contributing factors? While making it clear when you are
speculating, what was the root cause of the event (e.g., unsafe equipment,
lack of training)?
Conclusion-follows through on the assessment by describing if the accident or
incident was preventable and what has been, can be, or will be done to correct the
problem and alter conditions that led to its occurrence.
On F
12 y.

Problem-Investigation Reports
Problem-investigation reports are written for two reasons: (1) to provide informa-
tion or research that does not result in action or recommendation, as follow-up to a
request, and (2) to document how a problem has been resolved. Figure 11.29 provies
an example of a report written for the first reason. Investigation reports must clearly
describe an issue that is up for study, whether that involves repairs, reorganization, the
purchase and installation of new equipment to address old inefficiencies, the launch-
ing of a new project or initiative, or the allocation of people, space, or resources. The
following plan outlines the organization of this type of direct-approach informational
report. Descriptive headings (applied to each section except the opening summary) are
most effective in helping to preview the organization of this type of report.
Summary of main points: defines the problem, notes its cause(s) and resolu-
tion, and notes any further steps that should be taken.
Background or history: establishes the report’s purpose and sets out the cir-
cumstances in which the problem was discovered and the causes of the problem
the report investigates.

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